Comprehensive manuals covering operational policies & procedures for the Big O Tires network of Canadian service centers. The manuals constitute three volumes covering:
(1) Business set up and structure.
(2) Key performance indicators, business metrics, transactional sales analysis & more.
(3) Human Resources Handbook.
Newsletters prepared on a quarterly basis and distributed throughout the Big O Tires network of service centers in Canada.
Classroom training for automotive management, service advisor skills, effective telephone handling etc..
Design and development of business format systems to provide business operators with a "hands off" framework capable of delivering consistent, predictable, and superior quality services to their respective customer bases.