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PROJECT 1
Comprehensive manuals covering operational policies & procedures for the Big O Tires network of Canadian service centers. The manuals constitute three volumes covering:
(1) Business set up and structure.
(2) Key performance indicators, business metrics, transactional sales analysis & more.
(3) Human Resources Handbook.
PROJECT 2
Newsletters prepared on a quarterly basis and distributed throughout the Big O Tires network of service centers in Canada.
PROJECT 3
Classroom training for automotive management, service advisor skills, effective telephone handling etc..
PROJECT 4
Design and development of business format systems to provide business operators with a "hands off" framework capable of delivering consistent, predictable, and superior quality services to their respective customer bases.
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