PROJECT 1
 Comprehensive manuals covering operational policies & procedures for the Big O Tires network of Canadian service centers. The manuals constitute three volumes covering:
(1) Business set up and structure.
(2) Key performance indicators, business metrics, transactional sales analysis & more. 
(3) Human Resources Handbook
PROJECT 2

Newsletters prepared on a quarterly basis and distributed throughout the Big O Tires network of service centers in Canada.

PROJECT 3 
Classroom training for automotive management, service advisor skills, effective telephone handling etc..
PROJECT 4

Design and development of business format systems to provide business operators with a "hands off" framework capable of delivering consistent, predictable, and superior quality services to their respective customer bases.